Everything related to your payment method, your invoices, and your subscription state lives in the Stripe customer portal. RebelSites links to it directly from the Billing section in your account, and you do not need a separate Stripe login to use it.
Go to the Billing section of your account and click the button to manage your subscription. That opens a Stripe-hosted page tied to your account where you can update your payment method, change your billing email, view and download past invoices, and cancel or resume your subscription. Changes you make there sync back to RebelSites within seconds.
In the customer portal, click the option to add or update a payment method. Card details are entered directly into Stripe and never reach our servers. The new card becomes the default for future charges, and you can keep multiple cards on file if you want a backup. If a charge has already failed on your old card, updating to a working card immediately retries the failed invoice.
Every successful charge sends a receipt by email. Past invoices are also accessible from the customer portal under the invoice history section, where you can download a PDF of any specific invoice for accounting. Each invoice itemizes your published sites, so you can see the $49 base and any $29 add-ons broken out individually.
If a renewal charge fails, your subscription enters a past-due state. Your published sites remain live, and Stripe automatically retries the charge over the following days. We send you an email when this happens so you can update your card before the retries are exhausted.
The fastest way to resolve a past-due state is to open the customer portal and update your payment method. Stripe immediately retries the failed invoice on the new card, and as soon as that charge succeeds your subscription returns to active state with no further action required.
Receipts and dunning notices are sent to the email on your Stripe customer record. You can change it from the customer portal without affecting the email you use to log in to RebelSites itself. This is useful when you want invoices to go to an accountant or a separate finance inbox.
Stripe handles tax calculation based on your billing address and applicable jurisdiction. If you are a business and need a VAT or tax ID added to your invoices, enter it in the customer portal under your billing details and future invoices will include it. If you need a previously issued invoice corrected, contact support through the chat bubble at the bottom right of any RebelSites page.
